Welcome to the privacy policy of Wajeez Application (the “Application"). This Application is operated and managed by Faylasof LTD and/or its subsidiaries and/or affiliates ("We" or " Faylasof ").

Introduction

This Privacy Policy informs you about our policies regarding the collection, use, disclosure, and transfer of personal or business information during your use of the Application, in addition to the available options related to this information under this privacy policy. Our primary concern is to preserve and ensure the privacy of your use of the Application and the information provided by you on the Application.

We use your personal or business information to provide the services available on the Application, improve them, and/or enhance your use of the Application, among other purposes outlined in this policy. By using the Application, you agree to our collection and use of information in accordance with this policy.

Definitions

For the purposes of this policy, the following terms have the defined meanings as follows:

• Diagnosis: the automated processing of data to identify your trends, preferences, choices, or behaviors.

• Your Personal or Business Information: means Application user information that directly or indirectly identifies the user, regardless of its source or form, and whether this information is in our possession or may become in our possession.

• Usage Data: means automatically collected data, whether resulting from the use of the Application and/or from the structure of the Application itself (e.g., page visit duration).

• Tokens: Small files stored on your device, whether it is a computer or a mobile phone.

• Data Processing: means one or more operations performed in any form or manner for the purpose of collecting, recording, copying, storing, organizing, modifying, utilizing, using, transmitting, distributing, publishing, linking to other data, making available, transferring, displaying, concealing identity, encoding, destroying, restricting, deleting, modifying, describing, or disclosing information by any means.

• Data Processors (or Service Providers): means any natural or legal person who is specialized in Data Processing.

1. Information Collection and Use

   We collect a variety of information for various purposes to provide and improve the services available on the Application. This includes, but is not limited to:

   • Email address.

   • First and last name.

   • Phone number.

   • Address, region, province, postal code, city.

   • Tokens and Usage Data.

   • Legal entity name, registration number, country of registration, and others.

   • Views and interactions with content and advertisements.

   • Audio information and sound settings.

   • Any other Personal or Business Information provided to us.

   We may use your Personal or Business Information to connect you with services and other information of any type that you may be interested in, whether developed by us alone, by third parties, or through collaboration between us and a third party.

2. Usage Data

   We may collect information that your browser sends whenever you visit our Application or access it through a mobile device or computer.

   This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Application that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

   When you access the Application through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device's unique ID, internet protocol address of your mobile device, your mobile device's browser type, unique device identifiers, device model, operating system version, device memory, advertising identifiers, unique application identifiers, installed applications, keyboard type, language, battery level, time zone, and information from device sensor tools such as speedometer tools, direction finding tools, compasses, microphones, whether you have headphones connected to the device or not, and information about your wireless or mobile network connections, such as mobile phone number, service provider, signal strength, and other diagnostic data.

3. Location Data

   We may use and store information about your location. We use this data to provide location-based features of our service and to improve and customize the service accordingly. You can enable or disable location services at any time when using the service through your device settings.

4. Token and Tracking Data

   We employ Tokens and similar tracking technologies to monitor activity on the Application and retain specific information.

   Tokens are files containing minimal data and may include rare and ambiguous identification tools. These Tokens are sent to your browser from the Application and stored on your device. Tracking technology of other types, such as tags, and scripts, is used for information gathering, tracking, service development, and analysis.

   You have the option to configure your browser to reject Tokens or to indicate when Tokens are being sent.

   In any case, if you do not agree to the use of Tokens, you may be unable to use certain parts of the Application.

5. Data Usage

   We utilize aggregated data for various purposes, including but not limited to:

   • Data Processing.

   • Data Diagnosis.

   • Providing our services.

   • Notifying you of any changes to our services.

   • Responding to any requests for information (and related disclosure) from copyright holders.

   • Fulfilling our obligations towards third parties.

   • Enabling you, based on your choice, to engage in interactive features of our service.

   • Providing customer support services.

   • Generating analytics or valuable insights to enhance and/or develop our services and/or the Application.

   • Monitoring the use of our services and/or the Application.

   • Detecting and resolving technical issues and minimizing them.

6. Your Data Rights

   Please contact us if you wish to know what personal information We have stored and if you want this information deleted from our systems. You have the following data protection rights:

   • Awareness, access, and retrieval of your existing data.

   • Withdrawal of prior consent.

   • Correcting, modifying, adding, or updating data.

   • Customization of processing within a specific scope.

   • Deletion or hiding of data.

   • Objection to Data Processing and Diagnosis if they are unnecessary for the purposes for which the data was collected, excessive, discriminatory, unfair, or in violation of the law.

   • Transfer of a copy of the data to another controller.

   • Awareness and knowledge of any breach, violation, or compromise of your data's security.

   We may process Your Personal or Business Information for any of the following reasons:

   • You have given us permission to do so.

   • We need to contact you.

   • Processing is in our legitimate interest and does not override your rights.

   • For payment transactions.

   • To comply with legal provisions.

   • Necessary to protect your vital interests.

   • Necessary to prevent or detect a crime by a competent authority or to prosecute crimes committed contrary to the law.

   • Required or authorized under any legislation and its implementation or by a decision of the competent court.

   • Data Processing and/or Diagnosis in accordance with the provisions of regulations and laws.

   • Necessary for scientific or historical research purposes, provided that it is not aimed at making any decision or action about a specific person.

   • Necessary for statistical purposes or for national security or to achieve the public interest.

   • If the processing is related to data that is publicly available by you.

   Your agreement to this privacy policy and your subsequent provision of information signifies your consent to the Data Processing and/or Diagnosis of the data by us and/or by Data Processors.

7. Legal Bases for Data Processing According to the General Data Protection Regulation (GDPR)

   If you are in the European Economic Area (EEA), the legal bases followed by the Application in collecting and using personal information, as described in the Privacy Policy, depend on the personal information We collect and the specific context in which it is collected.

   We may process Your Personal or Business Information for any of the following reasons:

   • We need to contact you.

   • You have given us permission to do so.

   • Processing is in our legitimate interest and does not override your rights.

   • For payment transactions.

   • To comply with legal provisions.

   Please contact us if you wish to know what personal information We have stored and if you want this information deleted from our systems. You have the following data protection rights:

   • The right to access, update, or delete the information We hold about you. At any time, you have the right to access, update, or request the deletion of Your Personal or Business Information directly through your account settings section. Please contact us for assistance if you are unable to perform these actions.

   • The right to correction. You have the right to correct your information if it is inaccurate or incomplete.

   • The right to object. You have the right to object to our processing of Your Personal or Business Information.

   • The right to restriction. You have the right to request the restriction of processing Your Personal or Business Information.

   • The right to data portability. You have the right to be provided with a copy of the information We hold about you in a structured, readable, and commonly used format.

   • The right to withdraw consent. You also have the right to withdraw your consent, which We relied on and based our processing of Your Personal or Business Information on.

   We may ask you to verify your identity before responding to any of these requests.

   You have the right to lodge a complaint with the data protection authority about our collection and use of Your Personal or Business Information. For more information, please contact your local data protection authority in the European Economic Area.

8. Data Retention

   We will retain Your Personal or Business Information only for as long as necessary for the purposes outlined in the Privacy Policy.

   We will retain and use Your Personal or Business Information only to the extent necessary to comply with our legal obligations (for example, if We are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

   We will also work to retain Usage Data for internal analytical purposes. In general, Usage Data is retained for a shorter period, except in cases where the data is used to strengthen the security and enhance the functionality of our services and/or the Application, or in cases where We are legally obligated to retain such data for longer periods.

9. Data Transfer

   It is possible that your information, including personal information, may be transferred and stored on computers located outside of your geographic jurisdiction or any other governmental jurisdiction where data protection laws may differ from those in your area of residence.

   Your consent to this Privacy Policy and your submission of information indicates your agreement to the transfer of your data to any other country where any of our subsidiaries and/or affiliates are located.

   We take all necessary and reasonable measures to ensure that your data is handled securely and in accordance with this Privacy Policy. Your personal data will not be transferred to any individual, organization, or country unless there are adequate controls in place, including the security of your data and other personal information.

10. Disclosure

    Under certain circumstances, We may be required to disclose Your Personal or Business Information if mandated by law or in response to valid requests from government authorities (such as a court or government agency) or others.

    We may disclose Your Personal or Business Information in good faith if it is deemed necessary to:

    • Enforce legal obligations.

    • Execute any agreement between Faylasof and/or its subsidiaries or affiliates and third parties.

    • Protect and defend the rights and properties of Faylasof and/or its subsidiaries and/or affiliates.

    • Limit any wrongful actions related to the Application.

    • Protect the personal security of Application users and/or the public.

    • Safeguard against legal liability.

    • Any other reasons specified in the terms and conditions of use of the Application usage.

    In the event that Faylasof enters into any business transaction, such as a sale, merger, acquisition, restructuring, or any other form, Your Personal or Business Information may be disclosed, shared, or transferred to any of Faylasof’s affiliates or subsidiaries or to any third party worldwide, as deemed appropriate by Faylasof, to achieve legitimate interests for us and for the natural or legal person to whom your data is disclosed, shared, or transferred by us. Your consent to this Privacy Policy and your submission of information indicates your agreement to the disclosure, sharing, or transfer of Your Personal or Business Information to any of Faylasof's affiliates or subsidiaries or to any third party worldwide.

11. Data Security

    The security of your data is important to us, but it is essential to remember that online transmission and electronic storage methods are not 100% secure. While We strive to use commercially acceptable means to protect Your Personal or Business Information, We cannot guarantee its absolute security, as some events may occur beyond our control and may not be related to intentional or willful misconduct on our part.

12. Service Providers

    We may engage third-party companies or individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used. Service Providers will have access to your personal information only for the purpose of performing their tasks on our behalf, and they are obligated not to disclose or use it for any other purposes.

13. Behavioral Marketing Renewal

    We utilize behavioral marketing services to advertise on third-party websites after you visit our Application. We and third parties use Tokens to inform, optimize, and serve ads based on your past visits to our Application. Third-party providers may include, but are not limited to:

    • Google Ads

    • Twitter

    • Facebook

    • Instagram

14. Payment

    We may provide you with paid products and/or services covered by the Application. In this case, We use third-party services for payment transactions (such as payment processors).

    We will not store or collect information about your payment card. This information is provided directly to the third party so that their use of Your Personal or Business Information is governed by their privacy policy.

15. Links to Other Websites

    The Application may contain links to other websites or applications that are not operated by us. We recommend reviewing the privacy policy for each website or application you visit.

    We do not have control over, nor do We take responsibility for, the content, privacy policies, or practices of third-party websites or applications and their services.

16. Amendment to the Privacy Policy

    We may update this privacy policy from time to time without notice. We recommend that you regularly read and review this privacy policy. Any changes to this privacy policy will be effective from the date of its publication on the Application.

17. Contact Us

    Please contact us if you have any inquiries regarding this privacy policy by email: support@wajeez.com.